Privacy Policy

Last Updated: 1 September 2025

Deepanalysis.pte.ltd ("Deepanalysis", "we", "us", or "our") provides AI Agent, specifically Ada.im. This Privacy Policy describes how we process personal information collected through the Ada.im platform, and any other digital or online properties/services that link to this Privacy Policy (collectively, the "Service").

NOTICE TO EUROPEAN USERS: Additional information for individuals located in the European Economic Area (EEA) or United Kingdom (collectively referred to as "Europe") is available in the Notice to European Users section below.

1. Personal Information We Collect

We collect personal information through three main channels: information you provide directly, information from third-party sources, and information collected automatically. We do not request or encourage you to provide sensitive personal information (e.g., social security numbers, government-issued identification numbers, health/biometric data, criminal background records, or data related to racial origin, political opinions, or religious beliefs) through the Service.

1.1 Information You Provide to Us

Depending on how you interact with the Service, the personal information you may share includes:

• Contact Details: First/last name, honorifics, email address, billing/mailing addresses, job title, company name, and phone number.
• Account Profile Data: Username, encrypted password, team memberships, and any custom information you add to your account (e.g., profile photo, preferred language).
• Interactive Communication Data: Records of exchanges between you and us, including messages sent via the Service, social media inquiries, or support tickets.
• Transactional Data: Details related to Service subscriptions (e.g., plan type, renewal date, transaction history) and payment-related preferences.
• Marketing Preference Data: Your choices for receiving marketing communications (e.g., opt-in/opt-out status) and engagement metrics (e.g., email open rates, link clicks).
• User Input & Generated Content: Materials you upload, input, or generate through the Service—such as text prompts, photos, audio clips, videos, documents, third-party account credentials, and associated metadata (e.g., creation time, location tags, edit history).
• Derived Data: If you use features like image-to-video conversion, avatar creation, or audio processing, we may derive non-identifiable information from your inputs (e.g., facial feature templates for avatars). While this data is not used to identify individuals, it may qualify as biometric data under certain U.S. state laws.
• Payment Data: Card details or other payment information are collected and processed directly by our third-party payment processors (see Section 4.4), not by Deepanalysis.

1.2 Information from Third-Party Sources

We may combine your personal information with data obtained from trusted third parties, including:

• Publicly Available Sources: Public records, social media profiles (if you’ve set them to public), and other open data platforms.
• Third-Party AI Service Partners: Parts of the Service (e.g., Ada.im’s chat function, prompt processing) rely on external AI providers. These partners may infer basic user preferences from your inputs and share such insights with us to improve output accuracy.
• Service Providers: Vendors that support our business operations (e.g., cloud hosting, customer support tools, analytics platforms) and share data necessary to fulfill their services.
• Third-Party Login Services: If you log in using Google, Apple, or other platforms, we receive limited data (e.g., username, email) as permitted by your account settings on those services. For Google Workspace integrations, we adhere to the Google API Services User Data Policy (including Limited Use requirements).
• Your Authorized Third Parties: If you direct us to interact with a third party (e.g., a team collaboration tool), we may receive information about you from that party.

1.3 Automatically Collected Information

We, our service providers, and business partners automatically log data about your device, usage patterns, and interactions with the Service, including:

• Device Metadata: Operating system type/version, device manufacturer/model, browser type, screen resolution, hardware specifications (RAM, disk size, CPU), IP address, advertising identifiers, language settings, mobile carrier, network type (Wi-Fi/LTE/3G), and general geographic data (e.g., city or region).
• Digital Interaction Data: Pages/screens viewed, time spent on each, referral website (the site you visited before the Service), navigation paths, access times, and engagement with emails (e.g., opens, link clicks).
• Communication Engagement Data: For emails or text messages we send, we use pixel tags (clear GIFs) to track whether messages are opened or forwarded.

2. Tracking Technologies & Data Processing

2.1 Cookies & Similar Tools

The automatic data collection described above uses cookies, web beacons, and AI-powered tools (e.g., chatbot software from third-party AI partners). These technologies help operate features like prompt input, chat interactions, and personalized navigation. Our third-party AI partners may access limited data (e.g., webpage visits, IP address, general location) to support these features.

For details on how to manage cookie preferences, see Section 6.3 and our Cookie Policy.

2.2 Cloud Browser Data

With your explicit consent, our Cloud Browser feature encrypts and stores cookies/local storage to maintain login status across sessions or devices for a set period. You can view or delete this data at any time via the Service’s "Settings" menu.

3. How We Use Your Personal Information

Critical Note: We do NOT process, disclose, or use your personal information for developing, training, or refining any AI/machine learning models.

We use your personal information only for the following purposes (or as disclosed at the time of collection):

3.1 Service Delivery & Operations

• Provide, maintain, and troubleshoot the Service (e.g., activating your account, processing prompt requests).
• Transmit your inputs to third-party AI service partners for processing and receive outputs to fulfill your requests.
• Enable security features (e.g., detecting unauthorized login attempts) and maintain your account profile.
• Send service-related communications (e.g., renewal reminders, security alerts, support responses) and update you on events/contests you join.

3.2 Service Personalization

• Understand your needs and preferences to tailor the Service (e.g., recommending frequently used tools).
• Remember your settings (e.g., preferred output format, language) for a seamless experience.

3.3 Service Improvement & Analytics

• Analyze usage patterns to enhance the Service (e.g., optimizing feature speed, fixing bugs).
• Conduct internal research to develop new products or improve existing ones.
• Measure the effectiveness of our website and communications (see our Cookie Policy for analytics details).

3.4 Marketing & Advertising

• Send personalized marketing communications (e.g., updates on new features, promotional offers) based on your preferences.
• Work with service providers and advertising partners to ensure marketing content aligns with your interests. You may opt out of marketing communications at any time (see Section 6.2).

3.5 Compliance & Protection

• Comply with applicable laws, legal requests, or subpoenas (e.g., responding to government inquiries).
• Protect our, your, or others’ rights, privacy, safety, or property (e.g., investigating fraud or unauthorized access).
• Audit internal processes for compliance with legal requirements or company policies.
• Enforce the terms of service governing the Service.

3.6 Aggregated/Anonymized Data Creation

We may convert personal information into aggregated, de-identified, or anonymized data (by removing all identifying details). This data is used for lawful business purposes (e.g., sharing with partners to analyze industry trends) and does not identify any individual.

3.7 Additional Uses

For any uses not listed above, we will obtain your explicit consent before processing your personal information.

4. How We Share Your Personal Information

We share your personal information only with the following parties (or as disclosed at the time of collection):

4.1 Group Affiliates

Our parent company, subsidiaries, and related entities (for operational coordination or service support).

4.2 Service Providers

Third parties that perform services on our behalf (e.g., cloud hosting, customer support, email delivery, analytics, marketing research). These providers are contractually required to protect your data and use it only for the services we request.

4.3 Third-Party AI Service Partners

External AI providers that power core Service features (e.g., chat processing, prompt analysis). These partners receive only the data necessary to fulfill their role and are bound by confidentiality agreements.

4.4 Payment Processors

Payment card information is collected and processed directly by providers like Stripe and Metronome (if applicable). These processors use your data in accordance with their own privacy policies:

• Stripe: https://stripe.com/privacy
• Metronome: https://metronome.com/privacy-policy

4.5 Your Designated Third Parties

We share data with third parties if you explicitly instruct us to (e.g., sharing project files with a collaborator).

4.6 Linked Third-Party Services

If you log in or link your account to a social media/third-party platform (e.g., Google, Apple), we may share limited data with that platform. The third party’s use of this data is governed by its own privacy policy and your account settings.

4.7 Professional Advisors

Lawyers, auditors, bankers, or insurers—only to the extent necessary for them to provide professional services to us.

4.8 Authorities & Third Parties

We disclose data to law enforcement, government agencies, or private parties if we believe it is necessary to:

• Comply with legal obligations.
• Prevent or investigate fraud, harm, or illegal activity.
• Protect our, your, or others’ rights or safety.

4.9 Business Transferees

In the event of a corporate transaction (e.g., merger, acquisition, sale of assets), we may share personal information with prospective buyers or their advisors. This data is treated as a business asset and transferred only with appropriate safeguards.

4.10 Other Users & the Public

If you choose to make content public (e.g., sharing a project via the Service’s "Public" feature) or join a team, that content may be visible to other users or the public. Third parties may cache, copy, or store this content (e.g., search engines), and we are not responsible for such use.

5. Retention of Personal Information

We retain your personal information only for as long as needed to:

• Fulfill the purpose for which it was collected (e.g., maintaining your account while you use the Service).
• Comply with legal, accounting, or reporting requirements.
• Establish or defend legal claims.
• Prevent fraud or unauthorized activity.

To determine retention periods, we consider factors like the sensitivity of the data, the risk of harm from unauthorized disclosure, and applicable laws. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

6.1 Access or Update Your Information

If you have a registered account, log in to view or edit your profile data (e.g., contact details, preferences) via the "Account Settings" page.

6.2 Opt Out of Marketing Communications

• Unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of the message.
• Adjust marketing preferences (e.g., frequency of updates) via the "Marketing Preferences" tab in your account settings.
• Note: You may still receive non-marketing communications (e.g., service alerts, billing notices) after opting out.

6.3 Manage Cookies

See our Cookie Policy for details on how to enable, disable, or delete cookies through your browser or device settings.

6.4 Block Tracking Technologies

Most browsers/devices let you prevent images (including pixel tags) from loading. Follow your browser’s settings instructions to enable this feature.

6.5 Do Not Track (DNT)

Our Service currently does not respond to DNT signals sent by browsers. For more information about DNT, visit http://www.allaboutdnt.com.

6.6 Decline to Provide Information

Some personal information is required to use the Service (e.g., email for account creation). If you refuse to provide mandatory data, we may not be able to offer the Service.

6.7 Manage Linked Third-Party Platforms

If you linked a third-party account (e.g., Google), use that platform’s settings to limit the data we receive. Revoking access will not delete data we already collected from the platform.

6.8 Delete Content or Close Your Account

• Delete specific content (e.g., prompts, files) via the "My Content" section of your account.
• To close your account, contact us at the email provided in Section 12. We will delete your personal information (unless required by law to retain it).

7. Third-Party Sites & Services

The Service may contain links to third-party websites, apps, or online services. We also may integrate our content into non-affiliated platforms. These links/integrations do not constitute an endorsement of the third party, and we have no control over their operations. We are not responsible for third parties’ privacy practices—always review their privacy policies before using their services.

8. Security of Personal Information

We implement technical, organizational, and physical safeguards to protect your personal information (e.g., encryption, access controls, regular security audits). However, no online or email transmission is 100% secure. You submit information at your own risk, and we are not liable for unauthorized access to or disclosure of data due to circumvention of our security measures.

9. International Data Transfers

Our headquarters is in Singapore, and our service providers may operate in other countries (e.g., the U.S., Australia, Japan). Your personal information may be transferred to regions where privacy laws are less protective than in your jurisdiction. We ensure these transfers comply with applicable laws (see Section 13 for regional-specific safeguards).

10. Children’s Privacy

The Service is not intended for individuals under 18 years of age. If you are a parent/guardian and believe we collected a child’s personal information in violation of law, contact us immediately. We will delete the data in accordance with legal requirements.

11. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. For material changes:

• We will update the "Last Updated" date at the top.
• We will notify registered users via email, in-app alerts, or other appropriate channels.
• Depending on the change, we may request your consent before it takes effect.

Modified policies take effect immediately upon posting (or as specified in the notice). Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. How to Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

• General Inquiries: support@ada.im
• U.S. Users: feedback@ada.im
• Data Protection Officer (DPO): dpo@ada.im

We will respond to your request within a reasonable timeframe as required by law.

13. Regional-Specific Notices

13.1 Notice to European Users

This section applies to individuals in the EEA or UK and complies with the EU GDPR and UK GDPR (collectively, "GDPR").

Key Definitions

• "Personal Information" = "Personal Data" (as defined by GDPR: information that identifies or could identify an individual).
• "Controller": Deepanalysis.pte.ltd is the controller of your personal data.

Legal Bases for Processing

Under GDPR, we rely on the following legal bases to process your data:

Your GDPR Rights

You have the right to:

• Access: Request details of how we process your data and a copy of the data.
• Correct: Update inaccurate or incomplete data.
• Delete: Request erasure of data (where we have no legal reason to retain it).
• Transfer: Receive your data in a machine-readable format (or have it sent to a third party).
• Restrict: Limit processing (e.g., while we verify data accuracy).
• Object: Oppose processing based on legitimate interests (e.g., direct marketing).
• Withdraw Consent: Revoke consent for processing that relies on it (without affecting past processing).

To exercise these rights, contact us at the email in Section 12. We may request proof of identity to process your request.

Data Transfers Outside Europe

We transfer data to non-European countries only if:

• The country has an "adequacy decision" from the European Commission or UK Government (e.g., Japan, Canada).
• We use approved safeguards (e.g., GDPR-standard contractual clauses) for countries without adequacy decisions (e.g., the U.S.).
• We rely on a legal exception (e.g., your explicit consent).

Contact us for a copy of the safeguards used for your data.

Complaints

If you are dissatisfied with our data processing, you may file a complaint with your local data protection authority:

• EEA: https://edpb.europa.eu/about-edpb/board/members_en
• UK: Information Commissioner’s Office (ICO)
  • Address: Water Lane, Wycliffe House, Wilmslow, Cheshire SK9 5AF
  • Phone: +44 303 123 1113
  • Website: https://ico.org.uk/make-a-complaint/

13.2 Notice to Singapore Users

This section complies with Singapore’s Personal Data Protection Act 2012 (PDPA):

• Deepanalysis.pte.ltd is the data controller responsible for your personal data.
• In the event of a notifiable data breach, we will notify the Personal Data Protection Commission (PDPC) and affected individuals within the legal timeframe.
• When transferring data outside Singapore, we ensure the recipient provides PDPA-comparable protection.

13.3 Notice to South Korea Users

This section complies with South Korea’s Personal Information Protection Act (PIPA):

• We have appointed a Personal Information Protection Officer (contact details in Section 12).
• We transfer data to overseas service providers (e.g., for hosting) only as necessary to provide the Service, and we supervise these providers to ensure PIPA compliance.

13.4 Notice to Japan Users

This section complies with Japan’s Act on the Protection of Personal Information (APPI):

• Deepanalysis.pte.ltd is the "Personal Information Handling Business Operator" for data processing under this Policy.
• We adhere to APPI’s extraterritorial provisions (where applicable) to protect Japanese users’ data.