Terms of Service

Last updated: 1 September 2025

These Terms of Service (the “Terms”; together with any applicable Supplemental Terms, as defined in Section 2.5, collectively the “Agreement”) shall govern the relationship between Deep Analysis Pte. Ltd. (the “Company”, “we”, “us”, “our”) and the entity or individual (the “User”, “you”, “your”) that uses or accesses Ada.im, together with any associated software applications and websites (collectively the “Services”).

Please read this Agreement carefully. It governs your use of the Services and applies to all Users who visit or access the Services. By accessing or using the Services in any manner, accepting this Agreement, or completing the account registration process, you represent and warrant that:
(1) You have read, understood, and agree to be bound by this Agreement;
(2) You have reached the legal age to enter into a binding contract with the Company;
(3) You are not prohibited by the laws of your place of residence from using the Services;
(4) You have the authority to enter into this Agreement on your own behalf; if you are accessing or using the Services on behalf of an entity, you have the authority to do so on behalf of the entity specified in the account registration process.

If you do not agree to be bound by this Agreement, you may not access or use the Services. You must be at least 18 years old to use the Services. If you are a minor under 18, please read and fully understand this Agreement under the supervision of your legal guardian, and obtain your legal guardian’s consent before agreeing to these Terms and using the Services.

If you have subscribed to any feature or functionality of the Services (the “Initial Term”), after the expiration of the Initial Trial Period, you may choose whether to enable automatic renewal. If enabled, the subscription will renew for a period equal to the Initial Term, and you will be charged at the Company’s then-current fee for the relevant feature.

If you subscribe to any feature or functionality of the Services for a specified term (the “Initial Term”), your subscription will be automatically renewed for additional periods of the same duration as the Initial Term, at the Company’s then-current fee for such features and functionality—unless you opt out of automatic renewal in accordance with Section 4.1 below. You may enable or disable automatic renewal by toggling the “Auto-Renew” button in the product.

The Company reserves the right to modify this Agreement at its sole discretion at any time, as set forth in Section 12.10.

1. Artificial Intelligence (AI) Disclaimer

Artificial Intelligence (“AI”) and machine learning are rapidly developing research fields. When using or accessing the Services, you must be aware of the following:

1.1 Basic Understanding and Responsibility

You acknowledge that your interactions with the Services involve an AI system.
AI systems are built on probabilistic models, which may lead to misunderstandings or errors.
The Company shall not bear liability for any misunderstandings or inaccuracies arising from the AI.
Output generated by the Services may include a “Made with Ada” watermark or other identification marks—these are inherent components of the system and cannot be removed at this time.

1.2 User Responsibilities

You are responsible for independently reviewing all Output (as defined below).
You shall exercise your own judgment before relying on any Output.
You bear full responsibility for monitoring and approving the use of any Output.
You assume liability for any decisions, actions, or omissions made based on Output.

1.3 Inherent Limitations of AI Functionality

Output may contain errors or inaccurate information.
AI lacks creative thinking capabilities and may produce repetitive or formulaic content.
AI may struggle to understand subtle linguistic nuances, including slang and cultural references.
AI-generated Output may perpetuate biases present in its training data.
AI has limitations in performing complex reasoning and judgment tasks.
AI relies on large volumes of training data; issues with the quality of training data may affect the accuracy of Output.

2. Access to and Use of the Services

2.1 Access Rights

Subject to compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal purposes. The Company reserves the right to modify, suspend, or terminate any part of the Services at any time without prior notice. You agree not to use the Services in any way that could impair their functionality or accessibility.

2.2 Account Responsibilities

To access the Services, you must complete account registration and ensure that all information you provide is accurate, up-to-date, and complete. You shall promptly update any changes to your information and shall not impersonate others or provide false information. Your login credentials (e.g., username, password, access keys) must be kept confidential, and you are responsible for all activities conducted under your account. If you detect unauthorized use of your account or any security breaches, you must notify the Company immediately. The Company reserves the right to disable your account if you violate these Terms or provide false information.

2.3 Prohibited Conduct

As a condition of using the Services, you agree not to use the Services for any purpose prohibited by this Agreement, applicable laws and regulations, or any other documents, guidelines, or policies made available to you (including the Company’s Usage Policy).

You shall not (and shall not permit any third party to):
(i) Grant a license for, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise engage in commercial exploitation of the Services or any part thereof;
(ii) Use framing techniques to enclose any trademark, logo, or other portion of the Services (including images, text, page layout, or forms);
(iii) Use any metatags or “hidden text” that incorporates the Company’s name or trademarks;
(iv) Modify, translate, adapt, merge, create derivative works from, disassemble, decompile, reverse-compile, or reverse-engineer any part of the Services—except to the extent that such restrictions are expressly prohibited by applicable law;
(v) Use any manual or automated software, devices, or processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, or data mining tools) to “scrape” or download data from any web pages within the Services;
(vi) Remove or destroy any copyright notices or other proprietary markings contained in or on the Services;
(vii) Impersonate any person or entity, including any employee or representative of the Company;
(viii) Interfere with, or attempt to interfere with, the proper operation of the Services, or use the Services in any manner not expressly permitted by this Agreement—including (but not limited to) violating or attempting to violate the Service’s security features, introducing viruses, worms, or similar harmful code into the Service, or disrupting other Users’ access to the Services through overloading, “flooding,” “spamming,” “mail bombing,” or “crashing” the Service.

The rights granted to you under this Agreement are conditional on your compliance with the restrictions set forth in this Section. Any unauthorized use of the Services shall terminate the licenses granted by the Company under this Agreement.

2.4 Usage Restrictions

The Services may impose restrictions on the use of specific features or settings (e.g., limits on access frequency, storage capacity, or other system resources). Such limitations or restrictions are specified in the documents, guidelines, or policies made available to you (including the Company’s Usage Policy).

2.5 Supplemental Terms

Your use of, or participation in, certain features or functionality of the Services may be subject to additional terms (“Supplemental Terms”). These Supplemental Terms will either be included in the relevant supplementary Services or presented to you for acceptance when you sign up to use such supplementary Services. If there is a conflict between these Terms and the Supplemental Terms, the Supplemental Terms shall prevail with respect to the use of the relevant supplementary Services.

2.6 Third-Party Accounts

The Services may allow you to share content from third-party services where you maintain an account (a “Third-Party Account”). By permitting the Company to access your Third-Party Account, you represent that:

You are entitled to disclose your Third-Party Account login information to the Company;
Granting the Company access to your Third-Party Account (including for the purposes described herein) does not violate the terms and conditions governing your use of the Third-Party Account;
The Company is not required to pay any fees or comply with any usage limitations imposed by the third-party service provider.

By granting the Company access to your Third-Party Account, you understand that the Company may access, make available, and store (if applicable) any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials that you have provided to and stored in the Third-Party Account (the “Third-Party Account Content”)—so that such content is available on and through the Services. Unless otherwise specified in this Agreement, all Third-Party Account Content shall be deemed “Your Content” (as defined below) for the purposes of this Agreement.

Your relationship with the third-party service providers associated with your Third-Party Accounts is governed solely by your agreements with such providers. The Company disclaims any liability for personally identifiable information that may be provided to it by such third-party service providers in violation of the privacy settings you have set for your Third-Party Accounts.

2.7 Messaging Services

The Company may offer one or more mobile messaging programs (collectively the “Message Service”) that allow Users to receive SMS/MMS messages.

3. Ordering and Fees

3.1 Third-Party Payment Processors

The Company engages Stripe as its third-party service provider for payment-related services (e.g., card acceptance, merchant settlement, and related services) (the “Payment Processor”). If you make a purchase through the Services, you will be required to provide your payment details and any other information necessary to complete the order directly to the Payment Processor.

You agree to be bound by Stripe’s Privacy Policy (currently available at https://stripe.com/us/privacy) and Stripe’s Terms of Service (currently available at https://stripe.com/ssa). You hereby consent to and authorize the Company and the Payment Processor to share any information and payment instructions you provide with one or more Payment Processors—only to the minimum extent necessary to complete your transactions.

Please note that online payment transactions may be subject to validation checks by the Payment Processor and your card issuer. The Company shall not be liable if your card issuer declines to authorize payment for any reason. For your protection, the Payment Processor uses various fraud prevention protocols and industry-standard verification systems to reduce fraud; you authorize the Payment Processor to verify and authenticate your payment information. Your card issuer may charge you an online handling fee or processing fee— the Company shall not be liable for such fees. In some jurisdictions, the Payment Processor may engage third parties (under strict confidentiality and data protection requirements) to provide payment processing services.

3.2 Payment and Order Processing

You shall pay all fees or charges (the “Fees”) owed to your account in accordance with the fees, charges, and billing terms in effect when the Fees become due and payable. By providing the Company and/or the Payment Processor with your payment information, you authorize the Company and/or the Payment Processor to immediately invoice your account for all Fees owed to the Company under this Agreement—no additional notice or consent is required.

You shall immediately notify the Company of any changes to your payment information to ensure its completeness and accuracy. The Company reserves the right to modify its pricing and billing methods at its sole discretion at any time. You agree to ensure that sufficient funds or credit are available at the time of placing an order to ensure that the purchase price can be collected by the Company.

Your failure to provide accurate payment information to the Company and/or the Payment Processor, or the Company’s inability to collect payment, shall constitute a material breach of this Agreement. Except as otherwise provided in this Agreement, all Fees for the Services are non-refundable.

3.3 Taxes

The Fees do not include any Sales Tax (as defined below) that may be due in connection with the Services provided under this Agreement. If the Company determines that it has a legal obligation to collect Sales Tax from you in connection with this Agreement, the Company shall collect such Sales Tax in addition to the Fees.

If any Services or payments for Services under this Agreement are subject to Sales Tax in any jurisdiction, and you have not remitted the applicable Sales Tax to the Company, you shall be responsible for paying such Sales Tax (and any related penalties or interest) to the relevant tax authority. You shall indemnify the Company for any liability or expense the Company incurs in connection with such Sales Tax. Upon the Company’s request, you shall provide official receipts issued by the appropriate taxing authority (or other evidence) to confirm that all applicable taxes have been paid.

For the purposes of this Section, “Sales Tax” means any sales tax, use tax, or other tax measured by sales proceeds that functions as a sales tax (in jurisdictions where no separate sales or use tax is imposed).

4. Subscription, Credit, and Refund Policy

4.1 Subscription Management

Certain Services or specific parts thereof are only available with a paid subscription. Depending on the type of subscription plan you select at the time of purchase, you will be billed in advance on a periodic (monthly) basis. At the end of each billing cycle, your subscription will be automatically renewed at the then-current pricing—unless you or the Company cancel the subscription.

By subscribing, you authorize the Company to charge the payment method designated in your account at the time of subscription and at the start of each subsequent subscription period. You may cancel subscription renewal through the billing page. No refunds will be provided for Fees already paid for the current subscription period, but you will retain access to the Services until the end of the current subscription period.

4.2 Billing and Fee Changes

You must provide the Company’s payment system with accurate and complete billing information, including your full name, address, state, postal code, phone number, and valid payment method details. If automatic billing fails for any reason, the Company will issue an electronic invoice specifying that you must manually pay the full amount corresponding to the billing period indicated on the invoice by the specified due date.

The Company reserves the right to modify subscription fees at its sole discretion at any time. Any changes to subscription fees shall take effect at the end of the current subscription period. The Company will provide you with reasonable advance notice before any fee changes take effect, allowing you to terminate your subscription before the changes become effective. If you continue to use the Services after the fee changes take effect, you shall be deemed to have agreed to pay the modified subscription fees.

4.3 Credits

The Company engages Metronome as its third-party service provider for credit payment services (the “Credit Processor”). You agree to be bound by Metronome’s Privacy Policy (currently available at https://metronome.com/privacy-policy) and Metronome’s Terms of Service (currently available at https://metronome.com/terms-of-service). You hereby consent to and authorize the Company and the Credit Processor to share any information and payment instructions you provide with one or more Payment Processors—only to the minimum extent necessary to complete the billing of your Credits.

The Services operate on a credit-based system. Credits may be purchased, earned, or granted through promotions or subscriptions. Each Service consumes a predetermined number of Credits, based on complexity, volume, or duration—determined at the Company’s sole discretion. The Company retains full discretion to set the value of a Credit (including the amount or type of processing, service access, or computational resources that one Credit enables).

Credit consumption rates may vary based on: the type of Service accessed, the complexity of the request, the size/length of input/output, model tier, or other relevant technical factors. The Company does not guarantee that a specific number of Credits will yield a fixed quantity or quality of Output.

The Company reserves the right to modify, increase, or decrease the number of Credits required to access specific features, tools, or model capabilities—with or without prior notice. Such changes may reflect adjustments to system demand, operational costs, new feature releases, or technical upgrades. The Services may classify features into credit tiers. While the Company may provide you with up-to-date credit usage information (including consumption estimates), it shall not be liable for discrepancies between projected and actual usage.

All Credits shall expire in accordance with the Company’s Credit Policy (as updated from time to time). All Credit purchases are final and non-refundable—except as required by law. If your account is terminated for any reason, any unused Credits may be forfeited without compensation. If the Company determines that Credits were obtained or used fraudulently, it reserves the right to invalidate such Credits and take appropriate legal action.

Credits may only be used by the account to which they are issued. They may not be transferred, resold, or exchanged for cash or other value. The Company reserves the right to adjust credit costs, modify available Services, or change the Credit system at any time—with or without notice.

4.4 Refund Policy

The Company’s refund policy varies based on subscription type, regional laws, and account status. After you submit a refund request, the Company will manually review your order and send the review results or a request for additional information to the email address you provided. Please ensure that you check your email (including the spam folder) to avoid missing important communications. You must follow the instructions in the email; if you fail to complete the required steps within the specified timeframe, the Company will be unable to process your refund.

For All Customers

If your refund request is approved, the refund will be calculated based on the proportion of unused Credits. If you used discount coupons or paid taxes at the time of purchase, the refund amount (including taxes) will be calculated based on the proportion of your actual total payment.

Refunds will be returned to your payment account via the original payment method within 1–15 business days. The exact timing depends on the processing procedures of your payment institution.

Despite the Company’s strict adherence to this policy, the Company may be unable to fulfill your refund request if your account has engaged in abnormal activities. The Company strives to maintain a fair refund policy.

If you encounter abnormal issues (e.g., restricted account access) while using Credits, the Company will initiate an account risk assessment. The assessment results will determine subsequent actions:

For accounts deemed to be in normal use: The Company will promptly restore access and ensure that your Credits remain valid, but no refund will be provided.
If the assessment confirms that your account was banned due to triggering risk control mechanisms: The Company will be unable to restore your access rights and will not provide a refund.

If you have questions about refunds, please contact the Company at support@ada.im. The Company recommends that you carefully consider your usage needs before purchasing additional Credit packages to ensure that you fully utilize the purchased Credits.

Please note: If you have previously received a refund for the Services, the Company reserves the right to refuse subsequent refund requests, and the above policy shall not apply to you. This provision is designed to prevent abuse of the refund system and ensure fair use of the Services.

5. Artificial Intelligence and Content

5.1 Your Responsibility

Subject to your compliance with this Agreement, you may share or upload information, data, text, photographs, graphics, messages, tags, or other materials (the “Content”) through the Services—including through prompts, comments, questions, or other input provided to the Services (collectively the “Input”).

You (and not the Company) are solely responsible for all Input that you upload, share, post, email, transmit, query, or otherwise make available through or to the Services—including Third-Party Account Content. When you make Input available on or to the Services, you represent that you own, or have sufficient rights to use, such Input in connection with the Services (including the right to grant the license set forth in Section 5.3).

In response to the prompts, comments, questions, or other Input you provide to the Services, the Services (together with AI Services, as defined below) may generate new Content (the “Output”). You acknowledge that Output is based on your Input, and the Company has no control over such Input. Accordingly, all Output is provided “as is” and “with all faults,” and the Company makes no representations or warranties of any kind (express or implied) with respect to any Input or Output—including warranties of accuracy, completeness, truthfulness, timeliness, or suitability.

You are solely responsible for your use of Output generated through the Services. You assume all risks associated with using Output—including (but not limited to) potential copyright infringement claims from third parties, decisions or actions taken in reliance on Output, or disclosures of Output that identify you or any third party.

You represent and warrant that:

You are solely responsible for the accuracy, completeness, appropriateness, and legality of the Input you make available through the Services;
You have provided all required notices and obtained all necessary licenses, permissions, and consents (including under applicable data protection laws) from all third parties to whom the Input relates— to enable the Company to access, use, and process the Input in connection with the Services.

5.2 Content Ownership

The Company shall not assert ownership rights over any Input or Output (collectively “Your Content”). Subject to Section 5.3, as between you and the Company, you retain all right, title, and interest in and to Your Content.

Notwithstanding the foregoing, given the nature of the Services, you acknowledge that:
(a) Output may not be unique to you—the Services may generate the same or similar Output for another User under similar circumstances;
(b) The Company does not represent or warrant that Output is protected by intellectual property rights under applicable law.

5.3 License Grant

You grant the Company, its affiliates, successors, and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, and sublicensable (through multiple tiers of direct or indirect authorization) license to:
(a) During your use of the Services: Copy, display, upload, perform, distribute, store, modify, and otherwise use Your Content to provide and operate the Services, and to monitor your compliance with these Terms;
(b) Perpetually and irrevocably: Use Your Content in an aggregated form to improve the Services and create Usage Data (as defined in Section 6.1). This helps the Company enhance the accuracy and overall efficiency of the Services.

If the Company processes any personal information (as defined under applicable data protection laws) contained in Your Content, it will do so in accordance with the Company’s Privacy Policy.

5.4 AI Services

The Company provides certain features that leverage third-party artificial intelligence and deep learning platforms, algorithms, services, tools, and models (the “AI Services”) to power the functionality of the Services. By using these features, you consent to and authorize the Company to share any Content you provide with one or more third-party providers of AI Services to fulfill your request.

The Services may use AI Services to generate Output. You acknowledge and agree that:

The Company may share your Input with AI Services for this purpose;
AI Services may not be required to maintain the confidentiality of Your Content;
Additional license requirements may apply to certain AI Services (including that AI Services may retain certain rights to use or disclose Your Content).

You assume all risks associated with using AI Services. The Company shall not be liable for:

The unavailability of any AI Services;
Any third party’s decision to discontinue, suspend, or terminate any AI Services;
Your use of features that rely on AI Services (you, not the Company, are solely responsible for such use);
Decisions you make or conduct you engage in based on information provided by AI Services or other AI-enabled features;
Inaccurate or inappropriate information provided by AI Services or other AI-enabled features (or decisions made in reliance on such information).

5.5 Content Restrictions

Your use of the Services must at all times comply with this Agreement, the terms of any applicable AI Services, and any other documents, guidelines, or policies made available to you (including the Company’s Usage Policy). Without limiting the foregoing, you shall not share or make available Input or other Content on or through the Services, or attempt to generate Output through the Services, that:

(A) Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of others’ privacy, tortious, obscene, pornographic, offensive, or profane;
(B) Infringes or misappropriates any third party’s intellectual property rights or other proprietary rights;
(C) Contains viruses, worms, spyware, or other malicious computer code that may damage or disrupt the Services;
(D) Contains sensitive personal information, including (but not limited to):
(i) Social Security numbers or other government-issued identification numbers;
(ii) Protected health information subject to the Health Insurance Portability and Accountability Act (HIPAA), or other information about an individual’s medical history, mental/physical condition, or medical treatment/diagnosis by a healthcare professional;
(iii) Health insurance information;
(iv) Biometric information;
(v) Passwords to online accounts unrelated to the use of the Services;
(vi) Credentials for financial accounts;
(vii) Account login details, financial account numbers, debit/credit card numbers (in combination with any required security code, password, or credentials needed to access the account);
(viii) Precise geolocation data;
(ix) Financial account data (e.g., bank account details, transaction histories, or balances);
(x) Personal information that reveals the contents of a consumer’s mail, email, or text messages (unless the Company is the intended recipient of the communication);
(xi) Genetic data;
(xii) Personal information of children under 16 years of age;
(xiii) Data relating to criminal convictions or offenses;
(xiv) Data revealing an individual’s racial/ethnic origin, political views, religious/philosophical beliefs, trade union membership, citizenship status, or sexual orientation/sex life;
(E) Involves commercial activities or sales (e.g., contests, sweepstakes, barter, advertising, or pyramid schemes) without the Company’s prior written consent.

Furthermore, Your Content may not contain nudity, violence, sexually explicit material, or offensive subject matter— as determined by the Company in its sole discretion. You shall not post or make available any Content that includes an identifiable person or their personal characteristics without that person’s express consent. You shall not post or make available a photograph of another person without that person’s express consent.

5.6 Content Storage

Unless expressly agreed to in writing by the Company, the Company has no obligation to store any of Your Content. The Company shall not be responsible or liable for:

The deletion or accuracy of any Content (including Your Content);
The failure to store, transmit, or receive Content;
The security, privacy, storage, or transmission of other communications related to the use of the Services.

5.7 Third-Party Websites, Applications, and Advertisements

The Services may contain links to third-party websites, applications, and advertisements (collectively the “Third-Party Services”). When you click on a link to a Third-Party Service, the Company may or may not notify you that you have left the Services—at which point you will be subject to the terms and conditions (including privacy policies) of the third-party website or platform.

Third-Party Services are not under the Company’s control. The Company shall not be responsible for any Third-Party Services. The Company provides links to Third-Party Services solely for convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services (or any products or services offered in connection therewith). You use links to Third-Party Services at your own risk. When you leave the Services, this Agreement and the Company’s policies no longer apply. You should review the applicable terms and policies (including privacy and data collection practices) of any Third-Party Services and conduct any necessary due diligence before engaging in transactions with third parties.

The Services may provide tools that allow you to export information (including Your Content) to third parties or Third-Party Services. By using such tools, you agree that the Company may transfer the information to the relevant third party or Third-Party Service. The Company shall not be responsible for any third party’s or Third-Party Service’s use of the exported information.

6. Intellectual Property

6.1 Ownership

As set forth in Section 5.2, the Company does not own your Input or Output. The Company retains all right, title, and interest in and to:

Usage Data (as defined below);
The Services (including the skills, expertise, and methods used to provide the Services);
Any improvements, enhancements, or modifications to the Services—including all Intellectual Property Rights (as defined below).

“Intellectual Property Rights” means: patents, rights to inventions, copyrights and related rights, moral rights, data rights and database rights, rights to software code, domain names, trademarks, logos, trade names, rights to goodwill and protection against passing off, design rights, rights to confidential information, and any other intellectual property rights (registered or unregistered). This includes all applications (and rights to apply) for such rights, renewals, extensions, rights to claim priority from such rights, and all similar or equivalent rights and forms of protection that exist now or in the future anywhere in the world.

“Ada.im”, “Deep Analysis”, and all related stylizations, graphics, logos, service marks, and trade names used in connection with the Services are trademarks of the Company. They may not be used without the Company’s permission in connection with your own or any third party’s products or services.

The names and logos of other companies, products, and services displayed in the Services may be trademarks or service marks of their respective owners. Such owners may or may not be affiliated with, endorse, or have a connection to the Company.

You authorize the Company and its third-party service providers to generate data, information, insights, statistics, and usage data related to:

The Company’s provision of the Services;
Your use of the Services and associated software, systems, programs, and technologies (collectively “Usage Data”).

6.2 Third-Party Intellectual Property

The Services may include intellectual property (including open-source software) owned by third parties. Such third-party intellectual property may be licensed to you under separate terms and conditions (“Third-Party Terms”)—which are not granted under these Terms. The Company will make Third-Party Terms available to you, and you agree to comply with them (including any obligations to make payments directly to the relevant third party).

The Company shall not be responsible for third-party intellectual property. You acknowledge and agree that the Company shall not be liable for any losses, damages, costs, or expenses you incur in connection with third-party intellectual property or Third-Party Terms.

6.3 Feedback

You agree that any ideas, suggestions, documents, or proposals you submit to the Company through its suggestion, feedback, forum, or similar channels (the “Feedback”) are submitted at your own risk. The Company has no obligations with respect to Feedback (including no confidentiality obligations).

You represent and warrant that you have all necessary rights to submit the Feedback. You hereby grant the Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable license to:

Use, reproduce, perform, display, distribute, adapt, modify, reformat, create derivative works from, and otherwise commercially or non-commercially exploit the Feedback in any manner;
Sublicense the foregoing rights in connection with the operation and maintenance of the Services and/or the Company’s business.

7. Term and Termination

This Agreement shall take effect on the date you accept it (as described in the preamble) and shall remain in full force and effect for as long as you use the Services—unless terminated earlier in accordance with this Agreement.

The Company may, immediately and without notice, suspend or terminate any Services provided to you if:

You materially breach any provision of this Agreement (including the Company’s Usage Policy);
The Company is required by law to do so (e.g., if providing the Services becomes unlawful).

The Company reserves the right to terminate this Agreement or your access to the Services at any time, without cause, upon notice to you. You agree that all terminations for cause are made at the Company’s sole discretion, and the Company shall not be liable to you or any third party for terminating your account.

If you wish to terminate this Agreement, you may do so by closing your account on the user profile page.

Upon termination of the Services (or any applicable feature or functionality), your right to use the Services (or the relevant feature/functionality) shall automatically terminate. The Company may delete Your Content stored on the Services. If the Company terminates your account for cause, it may also prohibit you from further using or accessing the Services.

The Company shall not be liable to you for any suspension or termination (including for the deletion of Your Content). All provisions of this Agreement that by their nature should survive termination shall remain in effect—including (but not limited to) ownership provisions, warranty disclaimers, and limitations of liability.

If this Agreement is terminated by the Company for cause, or if your account or access to the Services is discontinued due to your violation of any part of this Agreement or inappropriate conduct, you agree not to attempt to re-register for or access the Services using a different username or other means.

8. Privacy

8.1 Privacy Policy

The Company acts as a data controller when processing your personal information for the following purposes:
(a) Providing the Services;
(b) Managing your relationship with the Company in accordance with these Terms (including billing, payment, or marketing activities).

For clarity, the Company’s Privacy Policy explains how it collects and uses personal information.

If you use the Services to process personal information on behalf of your enterprise, you and the Company shall:
(a) Process personal information in accordance with applicable law;
(b) Execute the Company’s Data Processing Agreement.

9. Disclaimer of Warranties

You expressly understand and agree that, to the fullest extent permitted by applicable law:

Your use of the Services is at your sole risk;
The Services are provided “as is” and “as available,” with all faults.

The Company and its affiliates, officers, employees, agents, partners, suppliers, and licensors (collectively the “Company Parties”) expressly disclaim all warranties, representations, and conditions of any kind (express or implied)—including (but not limited to) the implied warranties of merchantability, fitness for a particular purpose, and non-infringement—arising from the use of the Services, Output, or Your Content.

The Company Parties make no warranties or representations that:
(1) The Services or any Output will meet your requirements (e.g., with respect to quality, effectiveness, or reputation);
(2) Your use of the Services will be uninterrupted, timely, secure, or error-free;
(3) Any Output, advice, results, or information obtained from using the Services (whether oral or written) will be accurate or reliable.

You acknowledge and understand that the Company makes available Output generated by third-party AI Services. The Company is not the provider of any AI Services or their Output, and shall not be responsible for such AI Services or Output.

The Company hereby disclaims all liability arising from or relating to:
(i) The operation, maintenance, functionality, failure, or security of any AI Services;
(ii) Any act or omission of any provider of AI Services;
(iii) Output or Content generated by AI Services;
(iv) Any decision or action taken by you based on the foregoing.

10. Indemnification

You shall indemnify and hold the Company Parties harmless from and against any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising from or relating to any of the following:
(i) Your Content or your use of Output;
(ii) Your use of, or inability to use, the Services;
(iii) Your violation of this Agreement;
(iv) Your violation of any rights of another party (including any User);
(v) Your violation of any applicable laws, rules, or regulations.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you shall fully cooperate with the Company in asserting any available defenses.

This Section does not require you to indemnify any Company Party for:

Unconscionable commercial practices by that Party;
Fraud, deception, false promises, misrepresentation, or concealment or suppression of material facts by that Party in connection with the Services provided under this Agreement.

You agree that the provisions of this Section shall survive the termination of your account, this Agreement, and/or your access to the Services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances shall either party, its affiliates, or any licensors or suppliers of the Company be held liable for:
(a) Consequential, indirect, special, incidental, or punitive damages;
(b) Loss of profits, business, revenue, anticipated savings, or unnecessary expenses;
(c) Loss, damage, or interruption of data, networks, information systems, reputation, or goodwill;
(d) Costs incurred to procure substitute goods or services.

To the fullest extent permitted by applicable law, the total aggregate liability of the Company and its affiliates under or in connection with this Agreement, the software, and the Services shall not exceed the total amount you actually paid to the Company under this Agreement in the three (3) months prior to the event giving rise to the liability (if any).

The above exclusions and limitations shall apply:
(a) To the fullest extent permitted by applicable law;
(b) Even if a party has been advised of, or should have been aware of, the possibility of such losses, damages, or costs;
(c) Even if any remedy provided in this Agreement fails of its essential purpose;
(d) Regardless of the legal basis for liability (e.g., contract, tort, negligence, breach of statutory duty, misrepresentation, restitution).

The foregoing cap on liability shall not apply to the liability of a Company Party for:
(a) Death or personal injury caused by the Company Party’s negligence;
(b) Any injury caused by the Company Party’s fraud or fraudulent misrepresentation.

12. Dispute Resolution and Legal Terms

12.1 Governing Law

These Terms and your use of the Services shall be governed by the laws of Singapore. Your use of the Services may also be subject to U.S. law and other local, state, national, or international laws.

12.2 Dispute Resolution

If you have any concerns or disputes regarding the Services, you agree to first attempt to resolve the dispute informally by contacting the Company.

12.3 Specific User Terms

For Users in the United Kingdom (UK) and European Union (EU)

If you are a consumer in the UK or EU, you shall benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms shall affect your rights as a consumer to rely on such mandatory provisions.

If a claim or dispute arises out of or relates to these Terms, you and the Company agree that such individual claim or dispute shall be resolved by the competent court in the country where you are ordinarily resident—provided that country is in the EU or UK.

U.S. Federal Government End-Use Provisions

If you are a U.S. federal government end user, the Services shall be deemed a “commercial item” as defined in 48 C.F.R. §2.101.

U.S. Legal Compliance

You represent and warrant that:
(i) You are not located in a country subject to a U.S. government embargo or designated by the U.S. government as a “terrorist-supporting” country;
(ii) You are not listed on any U.S. government list of prohibited or restricted parties.

12.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified and interpreted to achieve its intended purpose to the greatest extent permitted by applicable law. The remaining provisions shall remain in full force and effect.

12.5 Waiver

Except as otherwise provided herein, the failure to exercise a right or require performance of an obligation under these Terms shall not affect a party’s ability to exercise that right or require such performance in the future. A waiver of a breach shall not constitute a waiver of any subsequent breach.

12.6 Electronic Notices

Communications between you and the Company may occur electronically—whether you visit the Services, send the Company emails, the Company posts notices on the Services, or the Company communicates with you via email. For contractual purposes:
(i) You consent to receive communications from the Company in electronic form;
(ii) You agree that all terms, conditions, agreements, notices, disclosures, and other communications provided electronically by the Company satisfy any legal requirement that such communications be in writing.

The foregoing shall not affect your statutory rights—including (but not limited to) the rights afforded by the Electronic Signatures in Global and National Commerce Act (15 U.S.C. §7001 et seq., “E-Sign”).

12.7 Assignment

You may not assign, subcontract, delegate, or otherwise transfer this Agreement or your rights and obligations under it without the Company’s prior written consent. The Company may freely assign and transfer this Agreement (including any rights, obligations, or licenses granted herein) without your consent. Any attempted assignment, subcontract, delegation, or transfer in violation of this Section shall be null and void.

12.8 Complaints (California Users)

Pursuant to California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by:

Writing to: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834;
Calling: (800) 952-5210.

12.9 Modifications to the Agreement

When the Company modifies these Terms or any Supplemental Terms, it will make the updated version available on the Services and update the “Last Updated” date at the top of this Agreement. If the Company makes material changes and you have a registered account, it will also send an email with the updated Agreement to the email address associated with your account.

Unless otherwise stated in the update:

Changes shall take effect immediately for Users without an account;
Changes shall take effect thirty (30) days after posting for Users with an account.

The Company may require you to consent to the updated Agreement in a specified manner before you may continue using the Services. If you do not agree to any changes after receiving notice of them, you shall cease using the Services.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact the Company at support@ada.im.

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