Billing FAQs

Q: What are the credit limits for a paid account?
A: View real-time credit limits for paid accounts here: https://uat.ada.im/home.

Q: How is the fee for a plan upgrade calculated?
A: Upgrading takes effect immediately. We calculate new credits based on the price difference between plans using the new plan's conversion rate. Your billing cycle remains unchanged.

Q: Why haven't my credits been added to my account after payment?
A: Credits typically reflect within 5 minutes of payment. Delayed appearance may indicate payment processing or system issues. Contact customer service if unresolved.

Q: Can unused credits for a paid membership be carried over to the next month?
A: Yes. All credits expire 3 months after deposit and remain usable during this period.

Q: When are the credits for a paid membership reset? Is it at the beginning of the month?
A: Credits renew at your personal billing cycle start. Example: A subscription on August 19th replenishes monthly on the 19th at 00:00 UTC.

Q: Can I get an invoice?
A: Access and download invoices via Management > Billing > Invoices.

Q: How do I cancel my subscription plan?
A: Disable auto-renewal to prevent future charges. The current month's plan remains active until the billing cycle ends.

Q: Is there a free trial period?
A: The permanent Ada Free plan provides 500 credits monthly.

Q: Will the subscription automatically renew?
A: Enabled auto-renewal ensures uninterrupted service by renewing at cycle end. Success triggers a confirmation email; toggle off anytime.

Q: Will I receive a notification before renewal?
A: Notifications are sent only post-payment (success or failure).

Q: How do I pay for the subscription?
A: We process payments via Stripe, supporting major credit/debit cards.

Q: Refund & Downgrade Policy
A: Refunds: All subscription fees are non-refundable.
Downgrades: Contact customer service via email for assistance.